Ambulatory Surgery

31 Jan

My 14 month old son had surgery at in the ambulatory unit at Covenant to have ear tubes placed in his ears. We were greeted by Beth, the admitting RN. She was wonderful. At first, she reminded me of a flight attendant in how she introduced us to the unit but it was done in a way that put me at ease about the upcoming procedure. The other staff was also great. They allowed me to carry my son to the operating room. I appreciated the anesthesiologist explaining how the procedure would go. He took the time to answer my questions. The hostess in the waiting room was also very friendly and offered us cookies while we waited. Danette was our post-op nurse. She was easy to get along with. My son loves to carry around unopened pop cans so Danette gave us one for me and one for my son. The staff offered snacks to myself and ensured that my son had a snack and drink following the procedure. Thank you for a great job done!!

ER & Outpatient Care

27 Jan

I brought my husband, Donavan, to the ER for a number of reasons where we met the most amazing health care providers. We were treated with the utmost respect and compassion ever. He was also faced with an outpatient procedure where again we were treated with such compassion and all of our questions were answered to our understanding. He was hospitalized following his 2nd ER visit and was attended by amazing nurses. While I was waiting on Donavan’s return from many test runs I visited the beautiful gift shop and was truly amazed by the kindness shown by volunteers, Kathy and Linda. Thank you from the bottom of our hearts for all that you did and continue to do for others.

Donavan and Roxie S.

Outpatient Surgery

13 Jan

Covenant has been & remains the best! From the pre-admission RN, to lab personnel, Dr. NAYLOR & his office staff, the outpt. admitting nurse, the anesthesiologist, OR team, the pharmacy on site…you all made my knee surgery a totally pleasant experience. I have a very complicated, extensive medical history, & you all helped me to feel so at ease, I am truly unable to express my grattitude by just saying THANK YOU. For the 1st time in a long while, my recovery from a surgical procedure is AHEAD of schedule. You all were very informative, answered any/all questions thoroughly & eased my concerns so quickly. I never had to use my call light once! My left knee is doing great, pain easily controlled, & I am thrilled with the outcome. My husband was very scared & you all made him feel comfortable. Thank you for that. It’s not to say that I look forward to anymore procedures or surgeries I may need to have in the future, but Covenant is the only place I want to be admitted to, given the choice. Again… The biggest THANK YOU TO EACH & EVERY ONE OF YOU FOR THE BEST TREATMENT ALWAYS! Keep up the excellent work.

Sincerely, Jody P.

Colonoscopy

23 Dec

On December 20 I scheduled to have my first colonoscopy. Needless to say I was a little fearful of having the procedure done. Dr. Quander performed the procedure. My whole experience was great!! Nurses Donna, Georgene, and Raquel were terrific. Thank you for the excellent care!!

ER Visit

20 Dec

My father-in-law fell today and was taken by ambulance to Covenant ER. It was feared he’d had a stroke.

Upon his arrival the family was met by Dr. Lawrence who was so professional and helpful. The chaplain, Judy, met us also. We were shown the family room to wait and offered a drink of coffee or pop. We couldn’t have been treated any better. From the front desk receptionist to all the staff, it made a very stressful situation much more comforting.

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